English for Tourism (LCCI level 2)
This qualification is specifically intended for people preparing for, or working in, the tourism industry, either overseas or in the UK. It examines their ability to communicate effectively in
spoken English at a professional level. Candidates will be expected to have a general English proficiency equivalent to the Council of Europe's Threshold Level (B1), but in addition they will need
to demonstrate their understanding and use of the specialised language and terminology used in the travel and tourism industry.
The qualification consists of two mandatory components, Level 2 Written English for Tourism (WEfT) and Level 2 Spoken English for Tourism (SEfT).
The aims of this qualification are to enable candidates to develop the spoken skills required to:
- communicate effectively in English at a professional or supervisory level in the hospitality, travel and tourism industry.
- Written business communication (letters, memos, faxes)
- Routine spoken communication within a tourism context
- Tourism-related information processing and reformulation
- Promotional literature (brochures, leaflets, advertisements)
- Tour commentaries and itinerary planning
- Lists and/or structured notes
- Calculations of passenger numbers/requirements and costs
- Notices and announcements
- Holiday and accommodation types
- Leisure and business travellers and tourists
- Methods of travel
- Job roles in the travel and tourism industries
- The specialist language of the tourism industry
Spoken English for Tourism
Candidates are assessed via a 20 minute spoken examination, which consists of two parts. Both parts carry equal mark weighting and candidates are assessed on their performance according to the
following four assessment criteria: fluency, lexis (vocabulary), grammar and pronunciation.
- Part 1 requires the candidate to participate in a discussion of the topic selected by the test facilitator.
- Part 2 consists of a structured role play based on a provided scenario. The test facilitator plays the role of a customer and the candidate plays the role of the person working in the tourism
industry (for example, a travel agent).
The assessment is facilitated by centre staff and recorded so that it can be returned to LCCI for marking by an LCCI appointed examiner.
Written English for Tourism
Candidates are assessed via a 2.5 hour written examination paper consisting of four compulsory questions.
- One question, worth 20 marks, will be a reading comprehension based on business and tourism texts together with extracts of information taken from a variety of published authentic guides,
promotional materials, manuals, maps, plans and graphical data. Short answers will be required and may involve some calculations.
- There will be a follow up question, worth 20 marks, in which candidates will be asked to produce structured notes based on the information given in the comprehension based task, or to plan an
- A third question, worth 35 marks, will involve an extended writing task (for example, a leaflet, brochure or letter). This will be based on the extracts of information provided for the reading
comprehension task with some additional data.
- The fourth question will require candidates to write a letter or fax dealing with a problem or a complaint. This will be worth 25 marks.